FAQ
What is your COVID Policy?
We do not have a COVID policy currently. If you feel more comfortable in a mask, feel free to wear one to the show you are coming to see.
Where is the Atwood Music Hall located?
The Atwood Music Hall is located at 1925 Winnebago St, Madison, WI. For directions, click here.
How can I get tickets to an AMH show?
You can purchase tickets for Atwood Music Hall shows online by clicking the TICKETS icon on any show page on our site to be taken to the See Tickets siteYou can also purchase tickets for all AMH and Bur Oak shows with NO SERVICE FEES (there is still sales tax) at each venue box office which is open every day we have a show at the specified door time. Please check our websites prior to coming in. Again, the box offices are only open on show nights. We accept both cash and credit (no fees for either aside from sales tax). If tickets do not sell out in advance, they will be sold at the door on the night of the show.
We encourage you to select the PRINT-AT-HOME Ticket option, as there is NO FEE. WILL CALL orders require that the name of the order matches your photo ID at pickup.
Is the Cocktail Lounge Open Tonight?
The cocktail lounge will be open 6 nights a week: Tuesday-Sunday. However, on show nights, the lounge is available only to those attending the show. On nights we do not have shows, the lounge will be open to the general public with no entry fee. Please come on down and have a craft cocktail or local brew.
If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through See Tickets. If a show is being moved you will be given the option to refund once the new date is announced. Please note openers are always subject to change.
Do you sell gift cards?
Absolutely. They can be purchased at the box office.
Is there re-entry?
We do our best on re-entry but for busy shows we may restrict re-entry for safety, noise, and operational reasons. If it is late at night, we may restrict re-entry out of respect to our neighbors. Please make plans to stay in the venue once you arrive. There is no designated outdoor smoking area at the venue. For those of you who are of age and choose to ignore the overwhelming scientific evidence that it’s probably not the healthiest decision, please inhale prior to entering the building and we may allow folks out front earlier in the evening.
Does the AMH have disabled seating?
The venue and restrooms are all fully accessible. There are no designated disabled seats, but we will accommodate to the best of our ability. Please email info@atwoodmusichall.com to make arrangements prior to the show.
For any guest with a disability who purchases a ticket for a show and who will attend the show with the guest’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket and a chair will be provided for seating next to the guest. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest’s ticket and should be made to the AMH directly at info@atwoodmusichall.com.
What are my payment options in the venue?
We accept most forms of payment. Cash, American Express, MasterCard and Visa. There is an ATM on site if needed. If tickets do not sell out in advance, they will be sold at the door on the night of the show.
How old do I have to be to get into the club?
The AMH is a 21+ venue. Persons under this age limit are allowed in the accompaniment of a parent or guardian. Security is present at every show to verify your age.
I’ve never been to the AMH before, do I get a seat or is it general admission?
The AMH is predominantly a general admission venue. Some shows are fully Seated and some are Standing Room Only. You can tell by looking at the show listing on our website. We have a limited amount of reserved seating that will be pre-sold for each show. Please note, all General Admission seating is first come first served.
My friend and I just started a band, how can I book us a show?
The AMH is a large venue and not the first spot in town you should try to play. Please check out our sister venue, The Bur Oak, down the street. You can use the show booking page on the website and submit the information about you or your band.
Can you tell me exactly what time every band will hit the stage, how long they will play for and what time the show will end?
In short, not really. For those of you who have never been to a live music event, here are some tips for estimating times from your seasoned show veterans: We always list the door time (i.e. when we’ll open the front door) and start time (i.e. when the first band will start playing) on our website and on the ticket itself. The length of an artist’s set can vary. On average (again, this is an average) each opening band is allotted 30-45 minutes. Look at the show listing on this website to determine how many bands are playing the show (we promise, we list all the bands, in correct order on our website, Facebook, etc.), and using the preceding information, you should be able to estimate about what time each band is playing. The band on top of the website listing will be the band playing last. Please keep in mind that our team does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Enjoy yourself!
Do you serve alcohol?
You betcha! We serve both local and national brands of beer and spirits on draft, and in a can. We also have plenty of H20 and soft drinks.
Do you serve food?
Not at the moment…we are hopeful in the future to have some small food offerings at shows.
Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street team members and folks to flyer. We can also offer you free admission if you were on any of the past Wisconsin Badger National Championship rosters.
Can I bring my camera?
Unless an artist requests otherwise, regular digital point & shoot cameras and smartphones are generally fine but absolutely no SLR, detachable lens, or professional type cameras or video recording devices are allowed without prior permission from the venue and band. Keep in mind that even if cameras are permitted, NO FLASHES ARE ALLOWED. Oh yeah, if you are good at taking pictures, please send us copies! We like that lots!
Do you have a coat check?
During the winter, we will have one available for a small fee.
Puis-je fumer dans le club?
Sorry, there is no smoking in the venue (this means you too, vapers).
Where do I park?
Please see our designated parking page. Our lots may not accommodate all cars coming to events, so some folks will need to find street parking. Please be courteous to our neighbors by not being rowdy and loud on your way home.
Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please see the private events page for more information.
Other Rules and FAQs:
No fliers, stickers, handbills please.
If you lose an item at a show, please call the venue during show hours. (N.B. We cannot service lost items via email.)
All bags are subject to search.
No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
You must show proof of age by government-issued photo ID to be served at the bar.
Still didn’t answer your question? Contact us.